Terms & Conditions

Check In

Check-in time for all apartments is from 14:00. You may be able to check-in to your apartment earlier than this, though this cannot be guaranteed. Please contact the office a few days prior to arrival date to settle the outstanding balance and to obtain the key box number and the code.

Check Out

Check-out time for all apartments is at 10:00. A late check-out can be arranged, will be £10 for every hour after 10am please contact the office to arrange this. Please lock the apartment door and post the keys through the letterbox of the apartment on departure.

Booking Confirmation

In order to confirm your reservation we require full payment upfront. Reservations are not confirmed until you receive an Easylet Apartments reservation number by mail or by phone. Easylet Apartments accept no liability for people who arrive before receipt of the reservation number.

Accepted Forms of Payments

All major debit and credit cards are accepted. Please note that a reservation remains a provisional until the payment has been received.

Pre-Authorisation

A pre-auth of £100 over and above the apartment will be taken to cover any damages that may happen in the apartment. If no damage has occurred then the pre auth will be released.

Cancellation

All the bookings have to be cancelled 48 hours prior to arrival date unless you booked the Non-refundable rates which are non-cancellable and non-transferable.

Third Party Reservations

If the Client has made their reservation through a third party (e.g.: Booking.com, Expedia), the client remains wholly responsible to the third party for any cancellations and amendments.

Extending Your Stay

Extensions will require a new reservation for the additional date(s), subject to Availability and are subject to a possible rate change.

Unavailable Apartments

Should your booked apartments be unavailable for whatever reason, Easylet Apartments reserve the right to relocate your booking to another provider within Edinburgh. Should this not be possible Easylet Apartments will offer you a full refund. Under such circumstances Easylet Apartments’ liability is limited to the payment received for the accommodation booked with Easylet and now being cancelled. This liability does not extend to travel commitments or other costs. In such an event we would naturally do all we can to offer alternative but equivalent accommodation. Please also refer to Force Majeure.

Parking

For most of the apartments we provide one parking permit per apartment which you will find inside the apartment. Only use this permit if needed, if not please leave inside the apartment. Loss of permit will incur a £50 charge. Please contact our office before you make a reservation to check if the parking is available to avoid the disappointment.

Complaints

Easylet Apartments has made every reasonable effort to ensure the freshness, quality and value of your accommodation. In the event of a complaint, guests may contact Easylet Apartments during their stay and we will do our upmost to assist you.

Lost Property

Guests are advised that we will not be responsible for any loss or damage to your goods or personal belongings kept at the accommodation. Any lost property will be held for 14 days and if it is not claimed it will be donated to a local charity or recycled. We are happy to arrange for the return of lost property however you will be liable for the cost of packaging and administration.

Care of the Property

The Guest should take reasonable and proper care of the Apartment and it’s contents and leave them in the same state of repair and condition. You will be held responsible for the keys to the apartment at £30 per set if lost or damaged. Furthermore, we reserve the right to charge guests who cause disturbance to other guests and tenants.

A £500 fine is charged to guests who tamper with any fire alarm devices or extinguishers. You are placing yourself and other guests in danger. Should the fire alarm sound, leave your apartment immediately and follow the fire procedure displayed in and around the apartment and building.

Any non–emergency after hours call outs such as guests losing keys and being locked out, etc. will accrue a £75 charge. Maintenance staff are only available outside of 9am–5pm (Mon–Sun) for high–level emergencies such as leaking roof, fire, blocked drains/toilet which could result in a leak/flood, no heat or hot water, non–working stove.

If guests check–in after 5pm and find that heat, hot water or stove is not working, they must inform maintenance as soon as possible, by 8pm they will not be charged the £75 fee but will be attended to as soon as possible. Non-emergency requests will be attended to within 24 hours.

Smoking

Easylet Edinburgh Apartments operates a strict NO SMOKING POLICY and reserves the right to levy a £300 deep cleaning charge in the event of you smoking or suspected of smoking in the apartment.

Pets

No domestic pets are allowed. Guide dogs for the blind and hearing dogs for profoundly deaf people are accepted.

Liability

Easylet Edinburgh Apartments accepts no responsibility for injury, accident or death, damage or loss to property relating to the guest or any of his or her party during their stay. Guests should ensure that they are adequately insured.