EMERGENCY NUMBER AFTER 6PM - 07515400402
ACCEPTED FORMS OF PAYMENT:
All debit/credit cards, American Express and bank transfers. Please note that a reservation remains a provisional one until the deposit has been received. CARD HANDLING CHARGES: DEBIT CARD – Free
VISA, MASTERCARD and AMERICAN EXPRESS - £4.00 charge
NO SMOKING POLICY:
Easy Let Edinburgh Apartments operates a strict NO SMOKING POLICY and reserves the right to levy a £100 deep cleaning charge in the event of you smoking or suspected of smoking in the apartment.
CHECK IN INFORMATION and PRE-AUTHORISATION.
Check in time is from 14H00 - 18H00. Before Easylet Edinburgh Apartments can release the keys to your apartment they will take the full balance due, a valid mobile/landline telephone number and make a copy of a valid identification document. For security, Easylet Edinburgh Apartments also require valid credit or debit card details to ensure we are covered for any damages or theft to the apartment, or if the apartment is left in an unsatisfactory state.
Should your booked apartments be unavailable for whatever reason, Easylet Edinburgh Apartments reserve the right to relocate your booking to another provider within Edinburgh. Should this not be possible Easylet Edinburgh Apartments will offer you a full refund. Under such circumstances Easylet Edinburgh Apartments’ liability is limited to the payment received for the accommodation booked with Easylet Edinburgh and now being cancelled. This liability does not extend to travel commitments or other costs. In such an event we would naturally do all we can to offer alternative but equivalent accommodation. Please also refer to Force Majeure.
LATE CHECK OUTS ON THE DAY OF DEPARTURE:
Check out time is strictly 10H00. Late check outs can be arranged at £10 per hour. This must be confirmed in advance. Easylet Edinburgh Apartments reserves the right to charge your booking card for unauthorised late check out's at the rate of £15 per hour.
EXTENDING YOUR STAY:
Extensions will require a new reservation for the additional date(s), subject to Availability and are subject to a possible rate change.
EXTENSIONS (UNAUTHORISED)You are required to notify us at least 48 hours in advance of your intention to extend your booking.
Unauthorised extensions will result in a £250 charge to cover the inconvenience and disruption to Easylet Edinburgh Apartments and other clients/guests.
Easylet Edinburgh Apartments has made every reasonable effort to ensure the freshness, quality and value of your accommodation. In the event of a complaint, guests may contact Easylet Edinburgh Apartments during their stay and we will do our utmost to assist you.
It is expected that the apartments are left in a clean and tidy order. Guests are responsible for any damage to the apartment and its contents during their stay which has occurred due to negligence or omission. Any damage must be reported to us without delay. Any lost property will be held for 14 days and if it is not claimed it will be donated to a local charity. You will be held responsible for the keys to the apartment at £30 per set if lost or damaged. We reserve the right to charge guests £50 for the loss or damage to Parking Permits. Furthermore, we reserve the right to charge guests who cause disturbance to other guests and tenants.
EMERGENCY CALL OUTS
Any non–emergency after hours call outs (i.e.: guests losing keys and being locked out) will accrue a £75 charge. Maintenance staff are only available outside of 08H30- 17H00 Mon–Sun for high–level emergencies (ie: leaking roof; fire; blocked drains/toilet which could result in a leak/flood; no heat or hot water; non–working stove). Guests must confirm that their apartment has hot water and working stove within working hours – if they check–in at 16H00 or before. If guests check–in after 16H00 and find that heat, hot water or stove is not working, they must inform maintenance as soon as possible, by 20H00: they will not be charged the £75 fee but will be attended as soon as possible. Nonemergency requests will be attended to within 24 hours.
Guests should be aware at the time of booking that Easylet Edinburgh Apartments does not take responsibility for guests' possessions whilst they are staying in our apartments. We take all reasonable steps to ensure safety of your possessions but advise you to arrange your own insurance. This applies to items left in your apartments, vehicles parked and items left in our reception (at any time).